Privacy Policy for BoxServ Moving Company

At BoxServ Moving Company, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our services.

1. Information We Collect:

We may collect the following types of personal information from you:

• Contact Information: Such as your name, address, email address, and phone number.

• Moving Details: Information about your move, including the origin and destination addresses, moving dates, and any special instructions or requirements.

• Payment Information: If you make a payment to us, we may collect payment card information or other financial details necessary to process your transaction.

• Communications: Any correspondence or communications between you and our company, including emails, chat messages, or phone calls.

• Website Usage Data: Information about how you interact with our website, such as your IP address, browser type, pages visited, and referring website.

2. How We Use Your Information:

We use the information we collect for the following purposes:

• Providing Moving Services: To facilitate and fulfill your moving request, including arranging transportation, coordinating logistics, and communicating with you throughout the process.

• Customer Support: To respond to your inquiries, provide assistance, and address any concerns you may have.

• Billing and Payments: To process payments, issue invoices, and manage financial transactions related to our services.

• Marketing and Promotions: With your consent, to send you promotional offers, newsletters, or other marketing materials about our services.

• Improving Our Services: To analyze trends, monitor the effectiveness of our website, and make enhancements to our services based on customer feedback and usage patterns.

3. Sharing Your Information:

We may share your personal information with third parties in the following circumstances:

• Service Providers: We may disclose your information to trusted third-party service providers who assist us in operating our business, such as payment processors, IT vendors, or marketing agencies.

• Legal Compliance: We may share your information when required to comply with applicable laws, regulations, legal processes, or government requests.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a successor entity as part of the transaction.

4. Data Security:

We take reasonable measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. This includes implementing technical and organizational security measures such as encryption, access controls, and regular security audits.

5. Your Choices and Rights:

You have the following rights regarding your personal information:

• Access: You may request access to the personal information we hold about you and request corrections or updates to inaccuracies.

• Opt-Out: You can opt-out of receiving marketing communications from us by following the instructions provided in the communication or by contacting us directly.

• Data Deletion: You may request the deletion of your personal information, subject to certain legal obligations and exemptions.

6. Children's Privacy:

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from individuals under 13 years of age. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information as soon as possible.

7. Changes to this Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or through other appropriate channels.

8. Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at corbin@boxservmoving.co

By using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

Last Updated: 4/15/24

Cancellation Policy:

We understand that circumstances may arise, leading to the need for cancellation or rescheduling of your moving services. To ensure a transparent and fair process, our cancellation policy is outlined below:

1. Cancellation Period:

   - Cancellations made more than 48 hours prior to the scheduled move date will incur no cancellation fee.

   - Cancellations made within 48 hours of the scheduled move date will be subject to a cancellation fee of 75% of the total deposit and 100% of any upfront expenses incurred due to the booking (storage deposits, flights booked on long distance moves, etc.)

2. Rescheduling:

   - Clients are welcome to reschedule their move without incurring any additional charges if done 24hrs before the originally scheduled date.

3. Refund Policy:

   - In the event of a cancellation, any deposits made will be refunded in accordance with the cancellation period outlined above.

   - Refunds may take up to 10 business days to process.

4. Exceptional Circumstances:

   - Exceptions to the cancellation policy may be considered in cases of unforeseen and unavoidable circumstances, such as extreme weather conditions, or natural disasters.

5. Communication:

   - It is essential to inform us of any cancellations or rescheduling requests as soon as possible. Timely communication allows us to adjust our schedule and assist other clients effectively.

Please note that this policy is designed to be fair to both our clients and our moving team. We appreciate your understanding and cooperation. If you have any questions or concerns, feel free to contact us.

Thank you for choosing BoxServ Moving Company for your relocation needs.

Sincerely,

BoxServ Moving Company

corbin@boxservmoving.co