BoxServ Moving Company Privacy Policy

Effective Date: 12/28/2024

At BoxServ Moving Company, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your information and explains our advertising practices, including the use of retargeting technologies and cookies by third-party platforms like Google.

1. **Information We Collect**

We may collect the following types of information from you:

- Personal information you provide directly, such as your name, email address, phone number, and moving details.

- Technical information collected automatically, such as your IP address, browser type, device information, and browsing behavior on our website.

2. **How We Use Your Information**

The information we collect may be used for the following purposes:

- To provide moving services and customer support.

- To improve our website and services.

- For marketing and retargeting purposes to display relevant advertisements to you.

3. **Retargeting and Advertising Practices**

We partner with third-party advertising platforms, including Google, to show advertisements based on your prior interactions with our website. This process is known as retargeting and involves the following:

- Third-party platforms, including Google, use cookies to collect information about your browsing activity on our site.

- These cookies enable us to show you ads tailored to your interests on other websites across the internet.

- The data collected via cookies does not personally identify you but helps improve the relevance of the ads displayed.

4. **Your Options for Managing Cookies**

You can control how cookies are used by adjusting your browser settings or opting out through the methods below:

Opting Out of Google’s Cookies

Google uses cookies to serve ads based on your prior visits to our website. You can opt out of Google’s personalized advertising by:

- Visiting the [Google Ads Settings](https://adssettings.google.com/).

- Alternatively, you can opt out of third-party vendors’ cookies by visiting the [Network Advertising Initiative’s opt-out page](https://optout.networkadvertising.org/).

Please note that opting out of cookies does not mean you will stop seeing ads; it only affects the personalization of the ads you see.

5. **Sharing of Information**

We do not sell or share your personal information with third parties for their direct marketing purposes. However, we may share non-personally identifiable information with third-party advertising platforms for retargeting and ad-serving purposes.

6. **Security of Your Information**

We take reasonable steps to protect the personal information you provide against unauthorized access, alteration, disclosure, or destruction. However, no online platform is entirely secure, and we cannot guarantee absolute security.

7. **Changes to This Privacy Policy**

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated “Effective Date.” We encourage you to review this page periodically to stay informed about our privacy practices.

8. **Contact Us**

If you have any questions or concerns about this Privacy Policy or our practices, please contact us:

**BoxServ Moving Company**

Email: corbin@boxservmoving.co

Phone: 512-487-9286

Cancellation Policy:

We understand that circumstances may arise, leading to the need for cancellation or rescheduling of your moving services. To ensure a transparent and fair process, our cancellation policy is outlined below:

1. Cancellation Period:

   - Cancellations made more than 48 hours prior to the scheduled move date will incur no cancellation fee.

   - Cancellations made within 48 hours of the scheduled move date will be subject to a cancellation fee of 75% of the total deposit and 100% of any upfront expenses incurred due to the booking (storage deposits, flights booked on long distance moves, etc.)

2. Rescheduling:

   - Clients are welcome to reschedule their move without incurring any additional charges if done 24hrs before the originally scheduled date.

3. Refund Policy:

   - In the event of a cancellation, any deposits made will be refunded in accordance with the cancellation period outlined above.

   - Refunds may take up to 10 business days to process.

4. Exceptional Circumstances:

   - Exceptions to the cancellation policy may be considered in cases of unforeseen and unavoidable circumstances, such as extreme weather conditions, or natural disasters.

5. Communication:

   - It is essential to inform us of any cancellations or rescheduling requests as soon as possible. Timely communication allows us to adjust our schedule and assist other clients effectively.

Please note that this policy is designed to be fair to both our clients and our moving team. We appreciate your understanding and cooperation. If you have any questions or concerns, feel free to contact us.

Thank you for choosing BoxServ Moving Company for your relocation needs.

Sincerely,

BoxServ Moving Company

corbin@boxservmoving.co